For how long do I have the right to return my order?

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• Are your returns free of charge?

  Yes, all of our returns are free of charge! If you want to make sure that you are returning your order the right way, simply check the instructions provided on your return note. If you still have questions, don't hesitate to clarify with us before ...

• Can I return two orders together?

  Unfortunately not. We would appreciate it greatly if you return your orders separately. One parcel per order with the return labels provided by us attached. By following these instructions, your return will be processed more easily and you will ...

• I want to make another return

  We provide one free return label for each order. You can use it to return your order within 30 days from receiving the package. If you forgot to return an item or simply changed your mind, we can create a new return label for you. However, for extra ...

• Can I exchange an item?

  Unfortunately, our system can't make any exchanges, only returns and refunds. However, you are more than welcome to return the item you don't wish to keep for a full refund and then place a new order for the item that you want instead. If you need ...

• Have you received my return?

  Our return process usually takes up to 14 days from when you sent back your items. As soon as your return has been handled you will be refunded through the original payment method you chose for your order. The transaction usually take 2-5 working ...